Privacy Policy

1. Introduction

JetourCareKW ("we", "our", "us") operates a digital service platform that enables JETOUR customers in Kuwait to book vehicle servicing at their doorstep, track service progress, and manage their service experience.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use:

• JetourCareKW Customer App
• Technician & Driver Apps
• Web Admin Panel
• Website: https://admin.jetourcarekw.com/

By using our services, you agree to this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect:

• Full name
• Mobile number
• Email address
• Address/location for service delivery
• Vehicle details (VIN, model, service history)

2.2 Account & Authentication Data

• Login credentials (OTP-based or password)
• Device identifiers
• App usage logs

2.3 Service & Transaction Data

• Service bookings and history
• Payment details (processed via third-party gateways like KNET, Tap, cards)
• Feedback and ratings

2.4 Location Data

• Real-time GPS location (for service tracking and technician routing)

2.5 Media & Files

• Images uploaded by technicians (pre/post service)
• Documents related to vehicle service

3. How We Use Your Information

We use your data to:

• Provide doorstep vehicle services
• Schedule and manage bookings
• Enable live tracking of service vans
• Process payments
• Improve service quality and operations
• Communicate updates, alerts, and promotions
• Ensure safety, fraud prevention, and compliance

4. Data Sharing & Disclosure

We may share data with:

4.1 Internal Teams

• Jetour Kuwait operations team
• Technicians and drivers (for service execution)

4.2 Third-Party Service Providers

• Payment gateways (KNET, card processors)
• Cloud hosting providers (AWS or equivalent)
• SMS/notification providers
• Analytics tools (e.g., Tableau)

4.3 Legal Authorities

If required by law, regulation, or legal process in Kuwait.

5. Data Storage & Security

We implement industry-standard security measures:

• Encrypted data transmission (HTTPS)
• Secure cloud infrastructure
• Access control for admin and employees

However, no system is 100% secure, and users share data at their own risk.

6. Data Retention

We retain your data:

• As long as your account is active
• As required for legal, tax, and operational purposes

You may request deletion subject to regulatory obligations.

7. Your Rights

Depending on applicable laws, you may:

• Access your data
• Correct inaccurate information
• Request deletion
• Withdraw consent (may affect service usability)

8. Cookies & Tracking

We may use cookies and similar technologies for:

• App performance
• Analytics
• Personalization

9. Third-Party Links

Our platform may contain links to third-party services. We are not responsible for their privacy practices.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age.

11. Changes to Policy

We may update this Privacy Policy periodically. Continued use implies acceptance of changes.

12. Contact Us